FAQ's
If you have more questions, please email us and we'll get back to you within 2 business days.
Shipping & Delivery
What is the estimated delivery time for my order?
Domestic shipping (Thailand): 2-4 business days
S.E Asia shipping: 4-7 business days
Other destinations: Depending on location 7-10 business days
Processing and shipping times may vary depending on the items you've ordered, location and the shipping method selected. You can find an estimated timeline for your order at checkout.
How can I track my package and receive updates on its delivery status?
Once your package has shipped, you can track it with the tracking number that we'll provide you via email.
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement.
We advise you to video the opening on your package to help your claim.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.
Returns
Can I return a product if I have opened it or used it?
We understand that sometimes a product may not meet your expectations even after you've opened or used it. Depending on the product and the condition it's in, we may be able to offer a return or exchange. Please email us for more info.
Do I have to pay for shipping when returning a product?
In most cases, you'll be responsible for the shipping cost when returning a product. However, we may provide free return shipping for certain products or under certain circumstances.
How long does it take to receive a refund after a return has been processed?
Once we've received and processed your return, it can take several business days for your refund to be issued. The exact timeframe may depend on your payment method and bank processing times.
Can I return a product if it causes an allergic reaction?
Your satisfaction is our top priority, so we want you to feel confident in your purchase. If a product causes an allergic reaction please let us know and we'll do our best to provide a solution, which may include a return or exchange. Please read the product details before placing an order.
Can I return a product that was purchased with a promotion or discount code?
Products purchased with a promotion or discount code may be subject to additional terms and conditions. Depending on the promotion, we may not accept returns or exchanges for these products.
Our Products
Are your products ethically made?
Yes, we're committed to ethical manufacturing practices and strive to ensure that all of our products are made under fair and safe working conditions. We work closely with our suppliers to ensure that they meet our ethical standards and regularly monitor our supply chain to ensure compliance.
Are your products vegan?
The majority of our products are 100% vegan excluding our latte blends which may contain some diary. Please pay attention to the ingredients list before ordering.
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.